Frequently asked questions (FAQ)
General questions about the order process are answered here.
If you have any questions about our products, please read our product FAQ as we have provided the most important answers for you.
All our prices include insured shipping. Orders which arrive at our office by 4 pm are processed and shipped the same day. Orders received on weekends are processed and dispatched on Mondays.
We ship with Deutsche Post or other major parcel services. Your order will be shipped directly into your mailbox. Therefore, you do not have to be at home.
If you have a delivery address in Germany, your order should usually arrive within 2-3 working days.
To Austria and to Switzerland it usually takes 3-4 working days.
* We would like to draw your attention to the fact that the delivery time depends on the capacity of the shipping service provider and we can not guarantee the delivery time.
You can choose from:
- Pre-payment via bank transfer
- Credit Card (via PayPal PLUS)
If you choose pre-payment via bank transfer, do not forget to indicate your web order number. Else we might not be able to match the payment with our order.
Yes, you will receive a invoice including 19% tax. The invoice will be send to you via email, 2-3 days after your order has been shipped.
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Business hours: Monday – Friday, 9 am – 6 pm