Here you can find the most important customer questions. Just use our search to easily find your answer too.
Of course onuge Bright White-Strips are not a "magic product". The success depends heavily on the particular tooth substance of the user and their consumption behavior. We can not promise a "Hollywood Smile", if you had previously severely yellowed teeth.
Many users see first, smaller successes right after 2 - 3 days. Others only at the end of the 14-day application. Each user has an individual desired color. You have to wait until the end of the 14-day application before the result can be judged.
Not every whitening result is the same. In some cases, users simply do not notice the small daily changes. This is similar to the tanning effect.
Our tip: take pictures before-after! Note that the lighting conditions are always identical.
Our recommendation for a permanently white smile: Repeat application every 3-4 months.
All ingredients were, referred to the Cosmetic Product Safety Report for human health, under normal and reasonably foreseeable use, based on Regulation (EC) No 1223/2009 for cosmetic products, rated as safe.
Nevertheless, put the White-Strips in such a way that there is as little contact to the gums as possible.
There have been no customer complaints so far.
If necessary, ask the dentist who has attached your dental jewelery.
Teeth that have become dark due to a root canal treatment can only be lightened by a dentist.
Your crowns or fillings should not be damaged if they are properly seated (no leaking crown margins). However, we recommend consulting with your dentist if necessary.
The teeth must be clean, but not brushed immediately before use. It is sufficient to rinse the mouth with water before use and then dab the teeth dry (e.g., with a kitchen roll) to better adhere the strips.
For an optimal whitening result you should avoid the consumption of coloring products (e.g. cigarettes, coffee, tea, red wine, berries, etc.) during the 14-day application.
You can of course consume these products, but this will affect the result.
The teeth initially react differently to teeth whitening products. The use of the onuge Bright White-Strips should be performed daily, the full 14 days, to be able to judge the final result.
For explanation: The tooth whitening removes water and if necessary minerals from the teeth. This can lead to a short-term demineralization and thus to temporary white spots on the teeth. The teeth absorb the water in the following days, so that the spots disappear.
Remineralisation can be supported of special gels, e.g. elmex Gelée. Elmex Gelée, however, should not be used after each strip, but only after the last one (once a week). If you are still unsure, ask your dentist.
Hypersensitivity of the teeth may result in mild pain after use.The cause is the tooth substance of the respective user, e.g. (already) damaged tooth enamel or exposed tooth necks.
If the pain does not disappear, stop the use. If necessary consult with your dentist. Similar problems probably arise in other teeth whitening methods as well.
Desensitization can be supported of special gels, e.g. elmex Gelée, after the last application. Elmex Gelée, however, should not be used after each strip, but only after the last one (once a week).
Just continue the application the next day.
The whitening strips must be removed from the teeth within 1 hour at the latest and disposed of.
If there are problems removing the strips, just moisten them with plenty of water.
Why it is like that?
Since 10/2016 we have introduced a new product series.The new white strips use a dry-gel formula. So we do not use sticky/moist gel anymore, but a kind of "dry gel".
This Dry-Gel formula prevents the bleaching-gel from dissolving too quickly by the saliva, which improves the lightening result. It may happen that the strips stick much more to the teeth than our previous products.
This dry-gel formula prevents the bleaching-gel from dissolving too quickly by the saliva, which improves the lightening result.
If the strips do not stick very tightly to the carrier foil, this is neither a defect nor an indication that the strips have dried out. This is normal and only due to the temperature.
The effect is not affected from that.
Other products (generally from foreign traders) that are similar in look or call will be released without our approval, offered with a different formula and other ingredients. These offers are neither licensed nor tested for the German market. We can not take any responsibility for these products and advise against buying. Incidentally, these offers can be immediately recognized by the fact that the outer packaging and the instructions for use are in English only.
Legal action has already been taken against these offers.
When paying in advance, be sure to include the order number in the payment subject so we can correctly match your payment.
*Testing and approval is directly through Paypal. Use is also possible without Paypal account.